Tim Vantilborgh, Stijn Van Puyvelde
Vantilborgh, T., & Van Puyvelde, S. (2017). Volunteer Reliability in Nonprofit Organizations: A Theoretical Model. VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations, early online.
Publication year: 2017

The reliability of volunteers is a major concern for many nonprofit orga- nizations. To address this problem in more detail, we develop a theoretical model of volunteer reliability based on psychological contract theory. By taking this perspec- tive as a starting point, we explore how individual volunteer characteristics, organi- zational factors, and sociological developments shape the exchange of inducements and contributions between volunteers and nonprofit organizations. We discuss how these factors can create tensions in the psychological contract and determine the extent to which volunteers behave reliably. As such, we develop a theoretical framework for addressing the reliability problem in volunteer management.

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